Effective date: October 28, 2026
This Privacy Policy explains how Astro handles information collected through our website, quote requests, customer communications and related cleaning-service records.
Who We Are
Astro Home and Carpet Cleaning LLC (“Astro,” “we,” “us” or “our”) operates astrohomecleaning.com and provides house and carpet cleaning services. Contact us at 115 Brookdale Ct, Moyock, NC 27958; astrohomeandcarpetcleaning@gmail.com or (757) 462-0999.
Information We Collect
- Information you provide: your name, phone number, email address and information you choose to share when requesting a quote or contacting us. When discussing or arranging cleaning, this may include your property address, cleaning needs, access instructions, preferred dates and service communications.
- Messaging preferences: your selections on our optional text-message consent checkboxes, together with records of consent, opt-outs and communications.
- Technical information: our website, hosting and embedded-form providers may receive an IP address, browser or device details, referring page, time zone, submission time and information about how a page or form is used.
How We Use Information
- Respond to inquiries, discuss cleaning needs, provide quotes and coordinate appointments.
- Provide customer support and communicate about requested or scheduled services.
- Send text messages consistent with the separate consent choices you make. Marketing texts require your marketing consent.
- Maintain business records, operate and protect our website and forms, troubleshoot problems and meet applicable legal obligations.
Who Handles Information
People authorized to manage Astro’s inquiries and services, and providers that support hosting, customer records, email, telephone and text delivery, may process information for those purposes. We use HighLevel/LeadConnector for website forms and customer-inquiry management. Information submitted through an Astro form may be routed to the people authorized to handle Astro’s leads and follow-up.
We do not sell customer personal information or share it with other businesses for their own marketing. Service providers may use information only as needed to provide their services to us, subject to applicable obligations. We may disclose information when required by law or when reasonably necessary to address fraud, misuse or a legal claim.
Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text-message opt-in information and consent are used to operate Astro’s messaging program, not for another business’s independent use. Providers supporting message delivery or customer support may process this information as needed to perform those services.
Our form offers separate, optional choices for service-related and marketing text messages. Neither box is preselected. You can submit an inquiry without selecting either box, and text-message consent is not a condition of purchasing cleaning services. Reply STOP to a message to opt out, or HELP for assistance. Our Terms of Service explain the messaging program.
Cookies and Embedded Services
Our hosting, site-security and embedded-form services may use cookies or similar technologies for functionality, security, preferences and traffic measurement. Embedded services can receive technical information when they load. Browser settings let you block or remove many cookies; doing so may affect how parts of the website or forms work.
Retention and Security
We keep inquiry, service and consent records for as long as reasonably needed for the purposes described here, including business, accounting, dispute-resolution and legal requirements. The appropriate period depends on the type of record and the relationship involved.
This website uses HTTPS, and submitted information is handled through the services used to operate our business. No internet transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive financial details or unnecessary personal information through a quote form.
Your Choices and Requests
To request access to, correction of or deletion of information you provided to Astro, contact astrohomeandcarpetcleaning@gmail.com or (757) 462-0999. We may need to verify your identity and may retain information needed for legal or legitimate business requirements. Your rights and the response required can depend on applicable law. For text-message opt-outs, use STOP as described above; you may also contact us for help.
Children and External Links
Our website and services are intended for adult customers, not children under 13. If you believe a child has provided personal information, contact us so we can address it. External websites have their own privacy practices; review their policies when following a link.
Policy Updates and Contact
We may update this policy when our practices change. The effective date identifies the current version. For privacy questions, contact astrohomeandcarpetcleaning@gmail.com or (757) 462-0999 or write to Astro Home and Carpet Cleaning LLC, 115 Brookdale Ct, Moyock, NC 27958.